Your Trusted Travel Companion Since 1994

From the second you book your trip to the minute you return home, we’re here to support you every step of the way.

Who We Are

Backed by global travel insurance and travel assistance services experts from battleface and Robin Assist, Travel Insured International has proudly protected travellers worldwide for over 30 years.

We’ve earned the trust of hundreds of thousands of customers, travel advisors, and partners with our commitment to safety, excellence, and unforgettable experiences.

Our Core Values

Here’s our promise to you:

Your journey is our priority

We approach every interaction with empathy, compassion, and a genuine desire to provide real solutions.

We're in this together

We work hand-in-hand with you to ensure you have the best possible experience.

You can count on us

We’re dedicated to being a reliable partner, offering dependable coverage and unwavering support when you need it most.

We go the extra (air)mile

We take pride in crafting high-quality travel insurance plans that go above and beyond expectations.

We never stop learning

We’re constantly asking questions and seeking out new ways to improve our services and better understand your needs.

Travel Insured Is Traveller-Approved

Our customers say it best. Hear from travellers like you who trust Travel Insured to cover their adventures.

Among the best customer service in any industry.

Travel insurance is much needed. You never know what can happen.

Helpful, friendly, knowledgable, professional. It was SUCH a treat to talk to a live person.

The peace of mind of just knowing you are there for anything I could have encountered.

Travel Insured is AMAZING, especially after the awful experience we had with an airline.

This insurance was easy to purchase and provided outstanding coverage.

Very professional and easy claim process. Kevin is the best!

Great experience. It was easy to customize our protection plan to meet our trip needs.

Our Leadership Team

Meet the experienced leaders who empower TII’s mission to provide exceptional travel protection and customer care.

Barb Merwin

President

Marzena Bak

Assistant Vice President, Underwriting & Analytics

Philip Blackwell

Vice President, Sales & Business Development

Isaac Cymrot

Vice President, Sales & Account Management Operations

Vladimir Loyuk

Assistant Vice President, Information Technology Operations

Get Answers to Your Travel Insurance Questions

We’ve compiled the most frequently asked questions to make your travel insurance journey as smooth as possible.

What Does Travel Insurance Cover?

Travel Insured’s flexible plans allow you to choose the protection that fits your specific travel needs. You can tailor your plan to include only the benefits you want. Benefits could include: Trip Cancellation/Interruption, Emergency Medical Expenses, Baggage Loss/Delay, Travel Delay, and more.

How Do I File a Claim for Trip Cancellation?

Gather your documents (policy info, proof of cancellation), then start your claim online or by calling our 24/7 team at Robin Assist. We’ll guide you through the entire process.

What Assistance Services Are Available During My Travels?

We’re here for you around the clock with emergency medical help, lost document assistance, travel rebooking, and more.

Can I Extend My Protection While Abroad?

Yes, in most cases, you can extend your Travel Insured trip protection while you’re still travelling. Simply contact our customer service team, and we’ll be happy to help you adjust your policy to cover your extended adventure.

Have more questions? Visit our FAQ page or get in touch with our friendly team.

Ready to Travel Insured?

Customise and save on travel insurance and enjoy your trip with confidence.