READ OUR TRAVEL ALERTS FOR ISRAEL, ICELAND, AND WORLDWIDE….
Have questions? Get answers to all of your travel insurance related queries here.
The best time to buy travel insurance is as soon as you book your trip. This ensures you’re protected from the moment you make your first non-refundable payment, including unexpected cancellations or disruptions. To help you weigh the pros and cons of when to purchase, check out our resource “When’s the Right Time to Buy Travel Insurance?“
Lodging a claim is simple:
We are a trusted provider of travel insurance. We believe in providing customers with the best experience possible to ensure a happy and memorable trip. We understand and know all too well the risks that come with travelling and have established plans and infrastructure globally to meet the needs of travellers when things don’t go as planned.
Travel insurance isn’t just for international travel. It can be very important for travel within Australia because anything can happen while on holiday. You might lose your luggage, experience lengthy travel delays, or deal with unfortunate cancellations. Cover like our domestic travel insurance means you have a travel partner to help you through a variety of travel mishaps and the piece of mind that your travel is protected.
Yes, we offer 24/7 customer support in partnership with battleface and Robin Assist to help you with any questions, concerns, or emergencies you may have during your travels.
Our policies come with some limitations (including sub-limits) on what is and isn’t covered. This travel resource breaks down travel insurance exclusions and isn’t covered with your policy. For example, in order to use the travel delay benefit, your flight must be delayed for more than 6 hours. If a claim was filed under the travel delay benefit but you were only delayed for 3 hours, this would not be covered.
Domestic insurance does NOT provide cover for medical expenses, but our flexible plan can cover trip cancellations or interruptions, travel delays, personal liability, luggage and personal effects, delayed baggage, and rental vehicle excess.
Yes, our single-trip international travel insurance plan does provide cover for these. Medical evacuation are eligible for cover in an emergency or if it is deemed medically necessary for you or someone covered on your policy to be evacuated to a more adequate medical facility or in some cases back home. Note that our domestic travel insurance plan does not include medical evacuation cover. Learn more about medical evacuation cover here.
Excess is the amount of money you’ll contribute in the event of a claim. The excess amount for your policy is per person, per claim.
The cost of travel insurance depends on a few factors, including your age, destination, trip length, and chosen cover options. Get a personalised quote online by clicking the “GET A QUOTE” button at the top of this page. For more details and example scenarios related to travel insurance cost, check out our travel resource here.
No! We do not set travel minimums for our domestic travel insurance. Your trip just needs to be within Australian borders. If you’re looking for cover for an international trip, check out our single-trip international travel insurance.
Yes, but it is a pretty broad range. You can be as young as one year old and up to 99 years old and be eligible for cover. Just know the main applicant has to be at least 18 years old.
No, unfortunately that is not allowable for our international travel insurance policy. However, you can buy a policy the same day as you are scheduled to depart for your trip. Learn about the right time to buy travel insurance here.
Our plans can cover individuals, couples, families, and even groups! Get a quote to see how you can tailor a policy for your specific travel party.
Protecting Aussies one adventure at a time with custom travel insurance.
Insurance is administered by battleface Insurance Services Pty Ltd (ABN 28 650 606 045, AFSL 536280), also operating under the trading name Robin Assist, and is underwritten by Pacific International Insurance Pty Ltd (ABN 83 169 311 193). Travel Insured International (ARN 001311294) is battleface’s authorised representative and acts on behalf of battleface. Any advice provided is general advice only. Prior to purchasing, please consider your financial situation and needs and read the Product Disclosure Statement (PDS) & Financial Services Guide (FSG) and Target Market Determination (TMD).
Note that not all benefits apply and will depend on whether you have selected them (and are reflected on your Certificate of Insurance). Terms, conditions, exclusions, limits and sub-limits apply. Please read the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for further details.